Will my music files play in mono through the ANC-700?
The ANC-700 is not capable of converting a stereo or multichannel signal into mono. Mono, monophonic, or monaural, describes a recording where all the audio signals (typically a left and right signal) are mixed together and routed through a single audio channel. In the case of the ANC-700, this must be done before the signal arrives at the headsets single earphone, otherwise you will hear only the left channel side of the audio. Windows XP has the ability to convert a stereo playback signal to mono, but this feature was dropped in later versions of Windows.
Is there a way to use my Andrea headset to talk when I use Skype, but listen through my computer speakers?
Windows Vista, Windows 7 and Windows 8 users.
In your "Sound" settings in the "Playback" tab, you will see a list of available devices. Right click the speakers you wish to use with Skype, and select "Set as Default Communication Device". You should now see a green telephone icon next to the chosen device. Next, open Skype > Call > Audio Settings. In the "Speaker" settings select the speakers you wish to use while in Skype. Then "Save" and exit.
Windows XP users.
Open "Sounds and Audio Device Properties" located in the control panel. In the "Audio" tab, ensure that "Use only default devices" is NOT checked. Next, open Skype > Call > Audio Settings. In the "Speaker" settings, select the speakers you wish to use while in Skype. Then "Save" and exit.
What do I do if my device stops working?
If your device is still not functioning after contacting the Andrea Support Team, you will be asked to submit your proof of purchase via email or fax, verifying that the product was purchased within 1 year. You will then be issued a return material authorization (RMA) number, with complete shipping instructions to return the device to our facility for evaluation. The customer is responsible for the return shipping. A traceable method such as UPS or Fed-X ground is recommended. A new device will be shipped to you free of charge if the device is found to be defective after evaluation at our facility.
My device is out of warranty. Can it be repaired?
Unfortunately, we do not offer repair services.
I am using my ANC-700 with voice recognition equipment other than a PC. What are the power requirements?
The ANC-700 headset needs 0.800 mA / 3.5 VDC to be supplied at the device mic port. If your system is not supplying enough power, you can order our EDU-USB or USB-SA External Digital Sound Card which will power the device while greatly improving the audio quality of your device.